Experienced professional with over 10 years in customer service, team management, and sales, proficient in English and Spanish.
Managed and coached teams of up to 25 agents across different roles, ensuring performance objectives.
Delivered assistance to app partners and resolved user issues, maintaining high service standards.
Engaged potential customers and promoted financial services, demonstrating sales skills.
Supervised data entry staff and participated in data management tasks to ensure quality and efficiency.
Secure ONE Financial/W@H CENTER
Team lead of team from 18 to 25 people depending on the season, Ensure the team reaches goal and meet metrics, Make sure quality requirements were being met by agents, Continuously monitor agents and help them with any and all questions they had, Provide constant coaching and development to agents...
Secure ONE Financial/W@H CENTER
Establish contact with potential customers and get them interested in our financial services quickly
Teleperformance NOVA
Inbound sales agent in one of the most demanding and challenging campaigns, Experience in sales of different types of products, additional services, escalated sales, transfer to other departments, follow-up cases and payment management
GreenLight Hub for UBER TECHNOLOGIES INC.
Provide assistance to the app partners during their sign-up process, Provide solutions to any and all issues that the user may find
Bachelor Degree
Technician level
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Negotiated with providers and communicate effectively with teams and clients, supporting operational needs.
Better Performers
Supervise the data entry team labor, Participate in the data entry process
CAFICA
Assist in the department labors, Contact providers and negotiate costs, Oversee the logistic process
Mayan Sea Garden Resort
Assist the guests with their luggage, Provide information and help them with any need
Para ti
Distribute information packages to the specified prospects, Give a small speech promoting the stores and products of our clients
