Ralph - Project Manager with 10+ years in Construction and Infrastructure

Applied project management principles to plan, execute, and oversee construction projects.

Managed project budgets, monitored expenditures, and ensured financial compliance.

Led and coordinated multidisciplinary teams to achieve project objectives.

Negotiated contracts with vendors and stakeholders to secure favorable terms.

Supported Intake Specialists by guiding them through complex procedures and assisting with client-related inquiries to help close sales effectively., Managed appointment scheduling, payment plans, account adjustments, and exclusive promotional offerings to enhance client satisfaction and conversion rates., Handled specialized processes including contract generation, contract submissions, and other client documentation workflows., Expert user of CRM systems such as Salesforce and Litify, often providing internal support and guidance to colleagues., Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.

Provides first-level Support and acts as an escalation resource for client issues, Researching, resolving, and responding to complex questions received via telephone calls, callbacks, or escalations, and providing support on electronic services, following current standards, Identify reoccurring incidents or situations affecting multiple users and create problems as per ITIL standards, Track and report system issues as needed.

Receiving and making calls, either to answer questions, claims and requests, Making B2C sells in USA such as phone plans, internet plans television plans and tv services, Making a daily report of sales at least 10 per day, Doing support for new agents in sales, Guide the members to make payments and answer the billing questions, Creating articles for new agents to improve the sales.