Rafaella - Interpreter con 13,500+ minutos de experiencia en salud y atención al cliente

Realizó interpretación simultánea y consecutiva en procedimientos médicos y consultas

Manejo eficiente de llamadas entrantes y resolución de problemas en entornos de alta demanda

Creación y actualización de registros y procedimientos en plataformas como Google Docs y Sheets

Facilitó conversaciones en varios idiomas y adaptó la comunicación al contexto del paciente o cliente

Aplicó herramientas tecnológicas para mejorar la precisión y eficiencia en traducción e interpretación

Provided 7,000+ minutes of interpretation services monthly, including for health appointments., Assisted with medical terminology and healthcare-related conversations., Developed strong active listening skills and attention to detail.

Handled 50+ daily inbound calls, efficiently managing customer inquiries and issues., Used Google Docs to create and update process documentation for team reference., Scheduled and rescheduled appointments for various client services., Demonstrated strong problem-solving skills in resolving complex customer issues.

Managed high-volume inbound calls in a fast-paced call center environment., Utilized Google Sheets to track and manage customer appointments and inquiries., Provided exceptional customer support through various channels including chat, email, and phone.

Averaged over 5,500 minutes of medical interpretation monthly., Provided real-time interpretation for a wide range of medical procedures, including births, check-ups, surgeries, and emergency situations., Facilitated teleconsultations and participated in ongoing training sessions.