Rafael - Logistics Coordinator with 5+ years in transportation operations

Barranquilla, Atlántico, ColombiaRemoteen

Managed logistics operations including air, sea, land, ensuring timely documentation and communication of load statuses.

Supported drivers and processes in transportation carrier industry, optimizing load coordination and operational efficiency.

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Published on CazVidVideo interview availableOpen to remote

Summary

Rafael Centeno has over 10 years of customer service experience with US companies and 5 years in logistics coordination within transportation. Skilled in remote work, load management, and client support, he is proficient in multiple tools and committed to operational excellence.

Video Resume

Key Achievements

Handled accounts payable and receivable, maintaining accurate records, issuing invoices, and reconciling customer accounts.

Skills

Logistics OperationsAdvanced

Experience in coordinating and supporting transportation logistics across multiple modes, ensuring adherence to client requirements.

Customer ServiceAdvanced

Provided timely, accurate assistance to customers and handled complex requests to enhance satisfaction.

Data Entry & Record KeepingAdvanced

Maintained organized records of accounts payable, receivable, and transportation data for efficient operations.

Communication SkillsExpert

Developed strong verbal and written communication skills working with US clients and cross-functional teams.

Experience

Logistics coordinator

Lean Solutions Group

02/2020 - 05/2025

Reports on the status of the loads and any other news that arise during the merchandise movement., Obtains the necessary paperwork to complete the assigned logistics activities, whether in the air, sea, or land fields., Adheres to the functions and other responsibilities assigned by the client,...

CSR

CLICKDELIVERY

12/2015 - 04/2016

Dealer Chat Support

Teleperformance

01/2015 - 05/2015

Make reasonable exceptions to the usual procedures to satisfy unusual customer requests., Provide accurate and appropriate information in responses to customer inquiries., Address customer service inquiries in a timely and accurate manner.

Process Analyst

VSI Nearshore Outsourcing

09/2011 - 05/2013

Provide assistance to AT&T store representatives with portability, migration from CDMA to GSM technology, performing diagnostics, and resolving network, connectivity, and data issues., Escalate complex problems through tickets., Process information in US banks Confirm appointments for...