Priscila - Software Engineer with 5 years of experience in web development

San Miguel Dueñas, Sacatepéquez, GuatemalaRemoteen

Led the development of key features in the main product, enhancing user experience

Collaborated with cross-functional teams to deliver projects on time and within scope

Contact via CazVid

Published on CazVidOpen to remote

Summary

Experienced in full-stack web development with a focus on React.js and backend integration.

Key Achievements

Enhanced existing applications by implementing performance improvements and new functionalities

Skills

JavaScriptAvanzado

Utilized JavaScript in frontend development to create dynamic, responsive interfaces.

React.jsIntermedio

Built and maintained web components using React.js for scalable user interfaces.

GitAvanzado

Managed version control for multiple projects, facilitating collaborative development.

SQLIntermedio

Designed and optimized databases, writing complex queries for data retrieval.

Experience

Technical Support & Multichannel Customer Service Agent (Tier 1 – Tier 2 / Live Chat)

Allied Global Company

Nov 2020 - Jan 2023

Provided technical support via phone, resolving connectivity, device setup, and troubleshooting issues., Promoted to Live Chat support, assisting customers in navigating the website and initiating purchases., Used CRM/ticketing systems: Zendesk, Salesforce, Genesys, LiveAgent.

Technical Support (Freelance)

Omni Interactions Intouch Cx

Jul 2022 - Jun 2023

Provided technical support and assistance via phone to students in a law program., Managed requests via email, ensuring timely and organized responses.

Sales Agent

REMOTE SUPPORT

Jul 2023 - Aug 2025

Contacted homeowners to follow up on submitted projects, providing contractor options., Managed matching between clients and contractors, handling potential sales.