Experienced technical support professional with over 20 years supporting end-users and corporate systems, specializing in troubleshooting, network issues, and client support in remote environments.
Delivered end-user support for operating systems, network issues, and enterprise software.
Utilized ticketing platforms to track, diagnose, and resolve client problems efficiently.
Resolved connectivity problems, network mapping, and printing issues for clients.
Supported end users in a remote setting, addressing diverse technical challenges.
Koodo
Fixing issues in the Customer’s plan internally in their system, Admin O365, Remote tools LogMeIn, Warranty Coverages, Onboardings/Offboardings, Troubleshooting network printers and home base printers, Troubleshooting tools for video-conferencing Teams, Zoom, Antivirus software Malwarebites, Windows updates, Mac OS
SINU/ELECTRIC/TECHVERA
Ticketing system for service orders/calls, Using ConnectWise tool, Kustomer tool, 2MFA configurations, Onboardings/Offboarding’s, Troubleshooting network printers, home base printers, Remote tools as LogMeIn, Automate, ScreenConnect, Antivirus software like TrendMicro, Malwarebites, Sentinel One, Proofpoint, Ironscales, Experience working with Privileged Account Management (PAM) Secret Server, Experience working with Cloud-based IT documentation software as IT-Glue, Work as admin O365, G-suite, Wide communication with Microsoft and/or Manufacturers/Vendors in order to confirm Warranty Coverages and on-site visits, Purchase of Licenses for MS products, Adobe products, etc., Outlook profiles, Troubleshooting tools for video-conferencing Slack, Teams, Zoom, Troubleshooting known issues with Mac OS, VPN tools as NordVpn and Watchguard
Great Virtual Works
Checking USPS orders, Retention/Resale, Create new orders, OmegaXL
Bachelor
Business Administration
Computer Degree
Foreign Languages
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Troubleshot issues related to Windows 10, 11, Mac OS, Android, and iOS devices.
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