Paula - Customer Support & Sales Specialist with 5+ years in Hospitality & Retail

Handled escalated customer support cases, providing tailored solutions and managing complex issues.

Processed payroll, maintained employee records, and ensured compliance with legal requirements.

Conducted safety inspections, investigated incidents, and coordinated corrective actions at Walmart.

Utilized Microsoft Excel, PowerBI, Tableau, and NetSuite for data analysis and reporting.

Supported Choice Hotels, a leading U.S. hospitality brand, in various roles including Tier 1 and Tier 2 Customer Support, Sales Agent, and Corporate-level Service Representative., Provided tailored customer service solutions, managed complex escalations, and exceeded sales conversion goals., Assist...

Entering data into several financial and HR systems., Processing paperwork for new employees, bi-weekly and semi-monthly payrolls, and payroll changes, Computing deductions, calculating wages, and calculating statutory contributions like 401k contributions, benefits, earnings and deductions.,...

Conduct Client inspections to ensure the company products were set up and in line with organization regulations and company safety procedures., Spot checks to ensure that our employees’ safety concerns are heard and that our workers are set up for success at each role., Facilitate in-person...