Paula - Customer Service Specialist with 5 years in retail industry

Heredia, Heredia Province, Costa RicaRemoteen

Managed customer inquiries and resolved issues efficiently in a fast-paced retail environment

Developed strong product knowledge to assist customers effectively and increase satisfaction

Published on CazVidOpen to remote

Summary

Dedicated customer service specialist with 5 years of experience in retail environments, focusing on customer satisfaction and effective communication.

Key Achievements

Participated in training programs to enhance communication skills and product expertise

Skills

Customer ServiceExperto

Provided exceptional customer support, addressing concerns and ensuring positive experiences.

CommunicationAvanzado

Communicated clearly and professionally with customers and team members to facilitate teamwork and service delivery.

Product KnowledgeIntermedio

Maintained updated knowledge of products to assist customers effectively and upsell when appropriate.

Problem SolvingIntermedio

Identified customer issues and provided timely solutions, improving overall service quality.

Experience

Pasantía en la Asamblea Legislativa

Asamblea Legislativa

Marzo 2024 - Presente

Participar en la revisión de textos, Investigación de su contexto legal e histórico, Análisis de impacto social y comparación con legislaciones internacionales, Estudiar temas específicos como educación, salud, medio ambiente o seguridad ciudadana para apoyar el trabajo legislativo, Redactar documentos que faciliten la comprensión y toma de decisiones informadas por parte de la diputada, Redacción de informes de foros y reuniones.