Pablo - Technical Support Specialist with 5 years in Customer Service

Dosquebradas, Risaralda Department, Colombiaen

Successfully managed complex technical projects, ensuring timely delivery and client satisfaction.

Improved customer service metrics by training and mentoring team members, leading to a 20% increase in campaign targets.

Contact via CazVid

Published on CazVid

Summary

Dynamic professional with extensive experience in customer service and technical support, recognized for improving team performance and achieving campaign goals.

Key Achievements

Provided effective support and troubleshooting for software and hardware issues, enhancing operational efficiency.

Skills

Technical SupportAdvanced

Expert in diagnosing and resolving technical issues across various platforms.

Customer Service ManagementAdvanced

Skilled in leading teams to achieve customer satisfaction and service excellence.

Project ManagementIntermediate

Proficient in overseeing projects from inception to completion while meeting deadlines.

Teaching EnglishIntermediate

Experienced in teaching English to diverse age groups, enhancing language skills effectively.

Software TroubleshootingAdvanced

Experience

Technical Support

CO & TEX S.A.S

Managed complex projects from start to finish. Fix program errors, software, repairs. Support for staff. Customer service & Sales. Customer service over the phone, email and chat, working under pressure, full time shift, No CA or corrective actions, sales, retention, technical support.

Customer Service Manager

Accedo

Help my team to improve the metrics, achieve the target of the campaign working along with my team and the floor and always giving my best to get good results and leadership.