Osvaldo - IT Support & Customer Service Specialist with 5+ years of tech and client interaction experience

Panamá, Panamá, Panamaen

Provided technical support to home users and small businesses, troubleshooting devices including computers, Wi-Fi, and printers at SITEL.

Managed client accounts and communication flow for ReviMedia, enhancing account responsiveness and customer relations.

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Summary

Dedicated IT and customer service specialist with over 5 years of experience supporting users, managing client accounts, and providing technical troubleshooting across various industries.

Key Achievements

Handled high-volume customer inquiries efficiently, verifying and updating case data across multiple CRM systems at Insignia Resources.

Skills

Technical SupportAdvanced

Provided troubleshooting and technical support for various user devices and networks.

Customer ServiceAdvanced

Managed customer inquiries, screened communications, and maintained client relationships.

CRM ManagementIntermediate

Utilized Salesforce, Medflyt, Empeon, and Verint to input and update case files and account data.

Report & Presentation CreationIntermediate

Created weekly and monthly reports and presentations as part of administrative responsibilities.

Bilingual Communication

Experience

IT Representative

SITEL (Foundever)

09/2019 - 08/2023

Provided Tech support to home users and small businesses following account-specific Guidelines while troubleshooting different user devices such as computers, Wi-Fi systems, printers, and other peripherals.

Administrative Assistant

Evicen, S. A.

01/2019 - Present

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information., Created weekly and monthly reports and presentations., Received and screened a high volume of internal and external communications, including email and post.

Sales account manager

ReviMedia

02/2018 - 10/2018

Responsible for managing accounts for the verticle of the line HomeSafety.com which connects home security companies in real-time with prospects who are actively looking for home security services online via quality leads., Follow up with companies via email/phone and their own follow up system in...

Care coordinator

Insignia Resources

02/16/2024 - Present

Managed inbound calls, providing excellent customer service and addressing inquiries with professionalism and efficiency., Responsible for verifying schedules, documents, demographic information, etc., Effectively input and updated case files and account data using CRMs and Workforce Technology,...