Osualdo - Project Manager with 8+ years in software development

Santiago de los Caballeros, Santiago Province, Dominican Republicen

Led multiple project teams through full software development lifecycle, ensuring timely delivery.

Implemented process improvements that enhanced team productivity and code quality.

Published on CazVid

Summary

Dedicated project manager with over 8 years of experience leading software development projects, implementing process improvements, and managing client relationships.

Key Achievements

Managed client relationships and coordinated stakeholder communication across projects.

Skills

Project ManagementAvanzado

Directed project planning, execution, and completion within scope and budget.

Software Development LifecycleAvanzado

Oversaw all phases of software development from requirement gathering to deployment.

Stakeholder CommunicationIntermedio

Facilitated communication between clients, team members, and upper management.

Process ImprovementIntermedio

Introduced workflow enhancements to optimize project efficiency.

Experience

Customer Service Team Lead

Synergies First Corp. (First American)

2020 - 2025

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Provided primary customer support to internal and external customers., Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.