Omar - Data Analyst with 3+ years of experience in Financial Services

Applied statistical methods and tools like Excel and SQL to analyze financial datasets.

Created visual reports and dashboards using Power BI and Tableau for stakeholders.

Designed queries to extract and manipulate data from relational databases for reporting purposes.

Built financial models to forecast trends and support budgeting processes.

Telephone banking for retail, consumer online tech support, sapphire, escalations, and fraud departments.

Monitored real-time staffing levels and adjusted schedules dynamically to maintain operational continuity and improve overall service reliability.

Handled complex customer disputes by coordinating with multiple departments.

Scheduling for regular operations and special event projects, managing real-time, next week, and week after for numerous contracts across different states within the US., Efficiency assurance, and state law and company contract compliance assurance, and general labor and payroll problem solving., Special training and recruitment forecasting.