Nicole - Administration and Operations

Experiencia demostrada en Google Data Analytics.

Experiencia demostrada en SQL.

Experiencia demostrada en Tableau.

Experiencia demostrada en Data Cleaning.

Experiencia demostrada en Data Visualization.

Responsible for operational control, documentation management, and customer service at the center.. Led comprehensive monitoring of clients and internal databases, ensuring data quality and consistency.. Designed and implemented improvements in administrative workflows to optimize daily performance.

Agile coordination of complex schedules and in-person and virtual public service.. Control, daily reconciliation, and cash audit, ensuring total transparency of financial records.

Execution of general administrative tasks, reception, invoicing, and cash reconciliation.. Commercial management and strategic monitoring of the client portfolio, achieving an increase in retention and loyalty.

Personalized advice, negotiation of pledge contracts, and closing of commercial operations.. Mass loading, updating, and validation of critical client and contract data in the corporate CRM system under strict precision standards.

Front-desk management, call filtering, administrative stock control, agenda management, and petty cash.

Integral business management: physical and digital stock control and audit, invoicing, cash reconciliations, and customer service.. Early development of key competencies in self-management, complex problem-solving, and public-facing commercial operations.

Manage internal customer databases end-to-end, ensuring data quality, consistency, and integrity — the same data discipline that underlies traffic and performance analysis in digital marketing.. Design and implement improvements to administrative workflows, and own operational control, documentation, and customer service for the center.

Coordinated complex scheduling and handled in-person and virtual customer service.. Performed daily cash control, reconciliation, and auditing, ensuring full accuracy and transparency of financial records.

Managed client portfolio and executed retention strategy, driving measurable increases in customer retention and loyalty — metrics directly equivalent to engagement and retention KPIs used in digital marketing.. Handled general administrative tasks, front desk operations, invoicing, and cash register audits.

Performed bulk data entry, updates, and validation of critical customer and contract records in a corporate CRM under strict accuracy standards.. Provided personalized advisory, negotiated contracts, and closed sales transactions.

Managed end-to-end business operations: stock control/auditing, invoicing, and cash reconciliation — building early foundations in self-management and problem-solving.

Manage customer records, appointments, documentation and payment information across daily operations.. Coordinate schedules and customer follow-ups while maintaining accurate records and organized workflows.. Update customer databases and administrative information using digital tools and structured processes.. Support commercial and service operations through customer assistance, recommendations and follow-up.. Prioritize multiple administrative tasks while maintaining accuracy and consistent customer service.

Managed appointments, customer information, payments and day-to-day administrative operations.. Maintained organized customer records and supported scheduling and follow-up activities.. Assisted customers throughout the service process and coordinated appointments and operational needs.. Supported inventory and general business organization.

Delivered professional training in aesthetics and related technical procedures.. Organized classes, student schedules and course-related activities.. Communicated technical information clearly and adapted instruction to different learning needs.

Managed reception, appointment scheduling, customer records and payment processing.. Coordinated daily operations and customer flow while handling multiple administrative priorities.. Maintained accurate information and supported sales and service operations.. Assisted with inventory control and administrative organization.

Managed customer information, contracts and case documentation throughout the sales process.. Conducted customer follow-ups and maintained accurate customer records.. Coordinated information between customers and internal teams.. Handled high-volume customer interactions while maintaining organized documentation.

Supported marketing and promotional activities in a high-volume business environment.. Coordinated operational and customer-facing activities.. Progressed into a management role, demonstrating leadership, organization and operational responsibility.

Supported customer service, cash handling, inventory, reception and scheduling.. Maintained records and coordinated day-to-day administrative activities.. Handled multiple operational responsibilities and customer needs.

Lidero el seguimiento integral de clientes y el control de bases de datos internas, garantizando calidad, consistencia y actualización constante de la información sensible.. Responsable del control operativo general y la gestión organizada de documentación confidencial, con estrictos protocolos de privacidad.. Diseño e implemento mejoras en flujos de trabajo administrativos para optimizar el rendimiento diario.

Coordinación y gestión ágil de agendas complejas de atención al público mediante canales presenciales y virtuales.. Ejecución de auditorías, control y conciliación diaria de registros, asegurando transparencia total y detección de discrepancias — proceso análogo a auditorías de calidad de datos clínicos.

Gestión y seguimiento estratégico de cartera de clientes, implementando bases de datos que incrementaron la retención y precisión de los registros.. Administración general, facturación y manejo confidencial de información personal de clientes.

Responsable de la carga masiva, actualización y validación de datos críticos de clientes y contratos en sistema CRM corporativo, bajo estrictos estándares de precisión y confidencialidad.. Asesoramiento personalizado y cierre de operaciones, con manejo riguroso de documentación sensible.

Gestión de front-desk, control de stock administrativo, manejo de agenda institucional y caja chica.

Gestión operativa integral: control y auditoría de stock físico y digital, facturación, conciliaciones y atención al cliente.

Responsable del control operativo, gestión de documentación y atención al cliente del centro.. Lidiero el seguimiento integral de clientes y bases de datos internas, asegurando la calidad y consistencia de la información.. Diseño e implemento mejoras en los flujos de trabajo administrativos para optimizar el rendimiento diario.

Limpieza y estructuración de bases de datos de clientes utilizando herramientas digitales, asegurando un 100% de precisión en los registros.. Gestión de entrada de datos de alto volumen para perfiles de clientes, citas, documentación y procesamiento de pagos.. Migración y actualización de información administrativa en sistemas CRM para optimizar la eficiencia del flujo de trabajo diario.. Mantenimiento de archivos digitales organizados, reduciendo los tiempos de recuperación de archivos para el equipo operativo.

Ingreso y auditoría de registros de transacciones diarias, información de clientes y datos operativos.. Mantenimiento de planillas estructuradas para controlar datos de inventario y métricas de organización empresarial.. Coordinación de sistemas de programación digital, contrastando datos de clientes para prevenir conflictos de agenda.

Procesamiento y verificación de registros diarios de clientes, bitácoras de entrada y transacciones financieras.. Gestión de actualizaciones de bases de datos para el control de inventario y la organización administrativa general.. Manejo simultáneo de múltiples flujos de datos, garantizando cero errores en los reportes finales.

Gestión de documentación de alto volumen, datos de contratos e información legal de clientes.. Auditoría de casos de clientes dentro de la base de datos interna para asegurar el cumplimiento total y la integridad de los datos.