Dedicated customer care specialist with extensive experience in sales, debt collection, and team leadership. Proven record of enhancing customer satisfaction and exceeding sales targets across telecom and finance sectors.
Utilized CRM techniques to enhance customer engagement and satisfaction.
Developed and implemented effective debt collection methods to improve recovery rates.
Generated comprehensive financial statements and managed account reconciliation.
Led training initiatives and supported team development in high-performance environments.
Asurion
Processed an average of 250 mobile insurance claims monthly, seamlessly upselling premium home protection plans during customer interactions., Maintained an exceptional 85% Net Promoter Score (NPS) and secured a perfect 5-star satisfaction rating (SAT) by delivering personalized, lifestyle-based...
LEAN Solutions Group
Generated comprehensive statements of accounts for high-value clients, ensuring accurate financial reporting., Managed a portfolio of clients, efficiently processing over 100 emails daily., Managed the timely delivery of invoices with supporting documents.
Concentrix
Provided proactive team support, addressing questions and concerns to foster a collaborative, high-performance environment., Successfully led three training waves for new hires, ensuring 100% training completion., Developed and implemented effective debt collection strategies.
Concentrix
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Negotiated with customers and clients to achieve favorable outcomes while maintaining compliance.
Managed inbound and outbound calls for customers with outstanding debts, offering personalized payment options., Sent friendly debt notifications, effectively engaging with customers., Investigated and documented fraud cases.
