Nelson - Call Center Agent with 3+ years of customer service and tech support

Sonsonate, Sonsonate, El SalvadorRemoteen

Accumulated over 3 years of experience in call center roles including customer service, billing, tech support, and sales

Gained bilingual proficiency in English and Spanish, supporting diverse customer needs

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced bilingual call center agent with over three years working in customer service, tech support, and sales, supporting diverse accounts.

Worked across different accounts and call centers, demonstrating adaptability and role diversity

Customer ServiceAdvanced

Provided customer support across multiple industries, ensuring client satisfaction and issue resolution

Technical SupportIntermediate

Assisted clients with troubleshooting and resolving technical issues in call center settings

Sales SupportIntermediate

Engaged in sales activities and supported promotional efforts through customer interactions

Bilingual CommunicationAdvanced

Communicated effectively in English and Spanish, facilitating support for diverse customer bases

Account Management

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