Naledi offers over two decades of diverse experience in call center management, business development, and logistics. Adept at leading teams, negotiating deals, and streamlining operations, she is committed to delivering excellence and driving organizational success.
Extensive experience in managing customer interactions, resolving issues, and maintaining high service standards.
Proven ability to lead, motivate, and develop teams to achieve operational goals and improve performance.
Skilled in negotiating contracts and deals with clients and partners to maximize value and maintain positive relationships.
Experienced in overseeing daily operations, ensuring targets are met, and optimizing workflows.
Telkom SA
(out bound) Tele- marketing. Reviving old accounts. Collecting Payments (inbound). Order taking. Invoice- Processing. General Customer Service
DigitalMall.com
Ticket bookings. Movie club queries. Email Correspondence.
Wesbank
(Inbound) Talking to External marketers. Approving and declining deals. drawing up of Contracts. CIF and ITC checking
ZINGARO Retail Installations
Installing British American Unitary. Liasing with Reps. Business officers. salesman and Store managers
Marketing Management
Computer Literacy Senior Certificate
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Vuyo's Funerals
picking up the deceased. delivering bodies before funerals. assisting morticians.
Lulaway Holdings (Lulacall)
Managing day to day call centre operations. Negotiating insurance deals with insurance companies. ensuring target is reached in time. liasing with policy holders. assisting agents with challenges at hand. loading leads. interact with Q/A personnel. listening to calls and ensuring that script is followed.