Muskan - Customer Support Specialist with 5 years in SaaS industry

Lucknow, Uttar Pradesh, IndiaRemoteen

Managed customer accounts, ensuring high satisfaction and retention over multiple years.

Provided technical support by troubleshooting software issues and guiding users through solutions.

Published on CazVidOpen to remote

Summary

Dedicated support professional with over 5 years of experience in SaaS, specializing in client relations and technical troubleshooting.

Collaborated with product teams to relay client feedback and assist in improving service quality.

Customer ServiceAdvanced

Built strong relationships with clients, resolving inquiries and ensuring customer satisfaction.

Technical TroubleshootingIntermediate

Diagnosed and resolved software issues, guiding users through technical workflows.

Communication SkillsAdvanced

Effectively conveyed technical and non-technical information to diverse audiences.

CRM Software (e.g., Salesforce)Intermediate

Maintained customer records, documented interactions, and managed support cases.

FirstCry

Shree Sai Enterprises

High school ( 10th )

Completed 2023

Intermediate ( 12th )

Completed 2025

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