Mpho - Funeral Policy Administrator

Demonstrated experience with Funeral Policy Administration.

Demonstrated experience with Client Service.

Demonstrated experience with Document Control.

Demonstrated experience with Reception & Front Desk Administration.

Demonstrated experience with Telephone & Email Communication.

Provided professional assistance to clients regarding funeral policy administration and enquiries.. Captured and maintained policy and client information accurately.. Processed and handled documentation while maintaining confidentiality.. Assisted clients with queries and followed up on outstanding administrative matters.. Maintained organised records and ensured documents were handled according to company procedures.. Worked with clients and colleagues to resolve administrative problems efficiently.. Delivered professional and compassionate customer service in a sensitive environment.