Experienced professional skilled in bilingual customer support, event planning, and sales support with a proven track record of service excellence and process improvement.
Provided bilingual support via phone, chat, and email, ensuring high-quality service.
Organized and executed events including weddings, retreats, and private gatherings.
Supported sales inquiries, organized promotional events, and contributed to revenue growth.
Utilized Salesforce, HubSpot, Zendesk, and Five9 for client management and KPI tracking.
Teleperformance
Provide bilingual customer support (EN/ES) for U.S.-based clients., Resolve inquiries efficiently, achieving consistent quality scores above 90%., Upsell and cross-sell services, contributing to revenue growth., Meet KPIs in a high-pressure, fast-paced call center environment.
Green Glamping El Salitre
Planned and executed weddings, retreats, and private events (up to 150 guests)., Managed vendor negotiations and guest experiences, improving customer satisfaction., Drove 25% increase in client referrals through personalized service.
Oclock
Supported clients with sales inquiries and appointment scheduling., Organized promotional events, generating new leads and sales opportunities., Maintained CRM systems to track client interactions and follow-ups.
Social Communication & Audiovisual Production
High School Diploma
Performance & Theater Production
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Negotiated with vendors and managed guest experiences to ensure satisfaction.
