Miguelangel - Customer Service Associate with communication and critical thinking expertise

Salvaleón de Higüey, La Altagracia Province, Dominican RepublicRemoteen

Analyzed situations and identified root causes to implement effective communication strategies

Handled escalated customer cases by evaluating perspectives and making informed decisions

Published on CazVidVideo interview availableOpen to remote

Summary

Dedicated customer service associate experienced in effective communication, critical thinking, and team collaboration to enhance customer satisfaction.

Video Resume

Key Achievements

Contributed to team building and customer assistance with a focus on empathy and time efficiency

Skills

Efective CommunicationExperto

Applied effective communication skills to analyze situations and resolve customer issues.

Critical ThinkingExperto

Handled escalated cases by evaluating perspectives and making well-informed decisions.

Team BuildingIntermedio

Participated in team-building activities to enhance collaborative efforts.

Customer AssistanceAvanzado

Provided effective customer support with a focus on empathy and efficiency.

Languages

English(Advanced)Spanish

Experience

CUSTOMER SERVICE ASSOCIATE

OutPlex

Jan 2022 - Dec 2024

Eﬀective Communication: Which I have achieved by analyzing situations, identifying root causes, and implementing eﬀective strategies to resolve the matter at hand, Critical Thinking: I&#x27;ve successfully handled escalated cases by evaluating various perspectives, considering potential...