Michelle - Welcome to CazVid!

Demonstrated experience with Cybersecurity.

Demonstrated experience with QRadar.

Demonstrated experience with Network Engineering.

Demonstrated experience with Client Recruitment.

Demonstrated experience with Contract Negotiation.

Monitoring and analysis of cyber security events with the use of QRadar (SIEM), IDS, Cylance, RedCloak, McAfee antivirus and other tools., Execution of SOC procedures, Triage security events and incidents, detect anomalies, and report remediation actions., Ensure completeness of the incident information., Analysis of phishing emails reported by internal end users., Escalation of incidents to be handled to L2 SOC team, when relevant., Follow up on remediation activities, Triage on general information security tickets.

Engaged end-users and answered questions via email, phone, website live chat and in forums., Documented all transactions and support interactions in system for future reference and addition to knowledge base., Assessed system hardware and software for installation, operation, configuration, customization, and usage of products., Removed malware, ransomware and other threats from laptops and desktop systems., Assist manager area as a resolution expert backup, resolving complex cases and providing support to our team with daily tasks., Explained technical information in clear terms to non-technical individuals to promote better understanding.

Initiated sales strategies by recruiting new clients through approved methods., Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills., Built strong rapport with clients by understanding needs and clearly explaining products., Communicated with customers to understand needs and recommend appropriate solutions.

Answered customer telephone calls promptly to avoid on-hold wait times., Evaluated account and service histories to identify trends, using data to mitigate future issues., Responded to customer requests for products, services and company information., Consulted with outside parties to resolve discrepancies and create effective solutions.

Assisted buyers with finding ideal homes by assessing needs, requirements and budgets., Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales., Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.