Experienced in process management, technical support, and operational coordination across diverse industries, including retail, finance, and logistics.
Handled transaction validation, compliance, and exception logging in financial processes
Provided technical assistance for internet, video, and telephone systems in business environments
Managed warehouse resources, developed maintenance schedules, and trained staff to optimize operations
Performed data entry, processed hardware and back-office services, and managed security documentation
Delivered customer service related to blood transfusion logistics and technical support
Infinity Cactus
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5A, Genpact
Review fraudulent credit card transactions and resolve all customer queries and requests coming via phone-calls Tickets within the agreed SLA., Review and validate basic essentials of valid credit card transactions like supplier details, PO, bank account, invoice #, invoice date, etc., Perform...
Balam Infraestructura y Soluciones en TI
Bilingual Technical support / Process Associate., Provided Technical Support for Small and Medium business, for Internet, Video and Telephone systems as Tier 1 Technical support.
Hidromaq Guatemala
Managed the warehouse operational needs through efficient resourcing of materials and equipment and continuous staff training., Developed proactive inspections and maintenance schedules to keep equipment in good operational condition.
Ministerio de Salud de Guatemala
Entered blood transfusion requests, received blood samples, delivered blood bank packages, plasma or platelets., Provided customer service to the patients.
GSI Guatemala
Data Entry for Hardware processes and Back-office services: Fujitsu and Panini scanners, integration of software and digital solutions, management portals and administration of security document creation services.
High School Diploma
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