Dedicated professional with extensive experience in customer service, technical support, reporting, and dispatch coordination. Adept at improving operational efficiency and delivering exceptional client support.
Expert in handling customer inquiries, resolving issues, and providing exceptional support across various channels.
Skilled in coordinating shipments and driver dispatch to meet operational schedules efficiently.
Proficient in creating reports and analyzing data to improve KPIs and operational insights.
Effective communicator with strong coordination skills to manage teams and customer interactions.
Truckport Express
Coordinated driver dispatch to meet daily delivery schedules., Managed incoming and outgoing shipments., Provided customers with updates on container status and logistics.
Concentrix
Created reports to enhance KPI visibility., Updated databases., Provided insights to team leaders and managers.
Concentrix
Delivered technical support for computer software and device setups., Assisted with laptops, desktops, and printer issues.
Teleperformance
Assisted delivery partners with customer orders., Verified availability and resolved issues with restaurant hours., Handled order cancellations and refunds.
Bachelor in Translation and Interpretation
Architecture and Design
High School Diploma
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Capable of identifying issues quickly and implementing solutions to improve processes and customer satisfaction.
Teleperformance
Answered customer inquiries on account status and benefits., Processed online orders and outbound collection calls., Provided payment options and follow ups on bankruptcy cases.
