Dedicated logistics professional with extensive experience managing dispatch, transportation, and supply chain operations across multiple sectors. Skilled in process optimization, data analysis, and stakeholder coordination to ensure high-quality service delivery.
Planning and executing transportation operations, ensuring timely delivery and compliance.
Monitoring service levels, managing KPIs, and implementing process improvements.
Building dashboards and analyzing metrics using Excel and Power BI for data-driven decisions.
Coordinating with teams, drivers, and clients to ensure smooth operations and satisfaction.
E-Transport Carriers
Lead daily transportation and dispatch operations for a fleet of 70+ vehicles across the southern United States, coordinating port pickups, terminal appointments, yard moves and final delivery execution., Monitor real-time execution and driver performance using GPS and communication platforms,...
Cambridge University Press & Assessment
Coordinated national delivery of 70,000+ candidate results while consistently meeting SLAs and quality targets., Built Excel dashboards to track KPIs, escalations and workload planning, enabling data-driven decision-making., Conducted deep dives into performance and risk metrics to drive process...
Cambridge University Press & Assessment
Led a team of 15, improving performance by 25% through structured feedback and performance management., Implemented standardized performance tracking and reporting to increase visibility and accountability.
Wan Hai Lines
Master’s Degree
Bachelor’s Degree
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