Experienced professional skilled in customer service, administrative support, logistics, and data management across diverse industries. Bilingual in English and Spanish, adept at managing operational tasks and fostering client relationships.
Handled customer inquiries, built loyalty, and assessed needs across various roles, demonstrating strong interpersonal abilities.
Provided administrative and managerial support in diverse organizational contexts, including report preparation and operational tasks.
Accurately entered, verified, and maintained records, ensuring data integrity and confidentiality in multiple roles.
Coordinated vessel arrangements, port schedules, and resource allocation for marine and warehouse activities.
Design and Projects International, C.A. (DAPIN)
Serving as a liaison between clients and users, communicating insights to the product team, gathering information from client meetings, producing reports, Updating, implementing, and maintaining procedures, monitoring project deliverables
Beyondtech
Managed incoming calls, addressed customer inquiries, generated sales leads, assessed customer needs, met sales targets
Producciones Marinas, C.A.
Coordinated and executed ballast water evaluation services, managed resources, reported on equipment performance
Agencia Naviera Venezolana C.A, (ANV)
Provided administrative and managerial support to the Puerto la Cruz branch office, prepared management reports
Business Administration
University Technician
Advanced Intensive English Degree
Diploma
Diploma
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Fluent in English and Spanish, skills utilized in translation, customer support, and communication roles.
Hyundai Engineering & Construction Co. Ltd. (HDEC)
Supervised warehouse workers, reviewed task execution, managed PPE, verified PPE quality, maintained inventory, translated documents, coordinated with suppliers
ISS Marine Services de Venezuela, C.A.
Managed vessel arrangements, processed appointments, provided port information, coordinated with sub-agents, reviewed disbursements, managed pre-funding and invoices
