Martin - Software Engineer with 5 years of full-stack development expertise

Utilized JavaScript extensively in front-end and back-end development, improving user interface responsiveness.

Built dynamic, interactive web components and managed state in complex applications.

Designed and maintained SQL and NoSQL databases, improving data integrity and query performance.

Participated in daily stand-ups, sprint planning, and retrospectives to ensure project delivery.

Managed carrier relationships: negotiated rates, coordinated bookings, and provided sales support for U.S. clients., Tracked freight shipments end-to-end, ensuring timely updates and proactive resolution of delays or exceptions., Operated DAT and Sylectus platforms for load searching, posting, and matching to optimize carrier utilization., Communicated effectively with carriers, clients, and internal teams using Dialpad, Slack, and CRM tools., Generated and maintained tracking logs and shipment reports to support performance monitoring and process improvement.

Handled reservations, billing, and customer inquiries with high efficiency and satisfaction for U.S.-based clients., Consistently achieved KPIs in customer satisfaction, response time, and quality metrics., Utilized Dialpad to manage high-volume calls and deliver seamless support in both English and Spanish.