Martha - Dispatch Supervisor at Derma Solutions

Expertise in coordinating dispatch operations, ensuring timely deliveries and accuracy.

Proficient in MS Office applications for administrative and communication tasks.

Skilled in managing multiple tasks efficiently, ensuring smooth daily operations.

Effective communicator and collaborator, supporting team objectives and client relations.

Diligent in verifying information and resolving operational issues promptly.

Oversee daily operations to ensure the smooth and efficient running of the dispatch department.. Dispatch parcels accurately to various destinations and verify that all delivery addresses are correct.. Prioritize client orders to ensure timely and professional delivery.. Maintain clear communication between dispatch, management, couriers, and sales representatives.. Keep the back-order list consistently updated to ensure accurate tracking and fulfillment.. Verify and record client payments received before dispatch.. Book and coordinate couriers to ensure prompt collections and deliveries.. Prepare invoices and quotes in line with company procedures.

Filing, scanning, and binding company documents.. Welcoming clients and preparing meeting rooms.. Performing stock taking, maintenance activities, and cleaning tasks.. Assisting with administrative duties and supporting management as needed.

Answered calls and welcomed clients in a professional manner.. Managed office cleanliness, kitchen, and client hospitality.. Sent emails and supported day-to-day office operations.

Assisted customers with store items and handled sales transactions.. Managed stock levels, filing systems, and documentation.. Addressed customer queries and provided high-quality service.

Learned business etiquette, customer service, and stress management.. Participated in workshops on communication, business writing, and career development.. Gained foundational experience with MS Office applications and administrative tasks.