Desarrollador con amplia experiencia en tecnologías web, gestión de equipos y liderazgo de proyectos tecnológicos.
Desarrolla aplicaciones web y front-end con experiencia en frameworks modernos
Planifica y coordina proyectos tecnológicos asegurando cumplimiento de plazos y calidad
Coordina con diferentes áreas para garantizar alineación en objetivos y tareas
Identifica y soluciona dificultades técnicas y operativas en proyectos de desarrollo
Amazon Colombia
Solve customer inquiries in English/Spanish via phone for amazon.com retail department regarding order status, returns, refunds, shipping, payment methods and Prime Membership.
Teleperformance Colombia
Handle US/international customer inquiries via phone/chat for Saks Fifth Avenue campaign regarding order processing, shipping, returns, refunds, pre-orders, promotions, repairs and styling., Identify recurrent promo abusers to ban their saks.com accounts.
Cognitios
Provide technical support for POS software via phone/chat focusing on setup, information update, user training and fixing errors., Manage social media accounts, plan marketing campaigns and develop copywriting for online courses and oil and gas industry devices in Facebook/Instagram/LinkedIn., Assist in content uploading (blogs, product lists, user manuals) using WordPress and Notion.
SEPRAES
Bachelor of Science
Google Marketing Certification
Google Data Analysis Certification
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Execute data entry for PAE (Colombian children nutrition program) beneficiaries: ID, photo, location, medical history., Track non-perishable food inventory in the main distribution center., Handle e-mail correspondence and documents delivering insights into progress and outcomes.
