Experienced admin professional with over 13 years in BPO and software industries, specializing in customer service, data analysis, and team support.
Provided support and handled customer interactions to ensure satisfaction and retention.
Analyzed data and generated reports to support decision-making and compliance.
Managed various projects and tasks, ensuring goals were met efficiently and effectively.
Designed and facilitated training to improve team skills and performance.
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Handled administrative responsibilities, ensuring smooth operation of tasks and workflows.
