Experienced in assisting customers, managing retention, and resolving complex transactions within financial and BPO industries. Skilled in communication, conflict resolution, and data analysis, with a focus on operational efficiency and client satisfaction.
Provided assistance with customer questions and problems within a financial institution.
Managed customer retention activities, addressing concerns and preventing cancellations.
Applied data analysis skills for interpreting customer data and transaction resolution.
Utilized effective communication to resolve issues, improve customer satisfaction, and coordinate deliveries.
Teleperformance
Assistance with customer questions, problems, and complaints within a financial institution., Resolution of complex transactions and development of operational efficiency.
BPO LABS
Manage customer retention by addressing concerns, offering tailored solutions and preventing cancellations., Reconnecting with former clients through winback strategies to rebuild trust and recover accounts.
Licenciatura
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Handled complex customer complaints and concerns to maintain positive client relationships.
