Demonstrated experience with Customer Success Management.
Demonstrated experience with Client Onboarding & Relationship Building.
Demonstrated experience with Data Analysis and Reporting.
Demonstrated experience with Problem-Solving & Technical Support.
Twilio
Provided expert guidance on investment rates and strategies, empowering clients to make informed decisions., Proactively managed client relationships, ensuring high satisfaction and preventing churn.
StoneCastle
Strengthened relationships with key clients, fostering long-term partnerships., Developed a comprehensive budgeting system, demonstrating financial acumen and strategic planning., Utilized data analysis to identify growth opportunities and optimize customer value.
Infobip
Drove successful onboarding, implementation, and adoption of Cisco products, ensuring client success., Proactively resolved customer issues, contributing to high satisfaction ratings., Collaborated effectively with internal and external stakeholders to achieve optimal outcomes.
Nub 7/8 Cisco
Bachelor in Business Administration
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Demonstrated experience with Communication & Collaboration.
ScotiaBank
Trained and empowered customer service agents, resulting in a significant improvement in service quality., Developed and implemented customer support systems, streamlining processes and enhancing efficiency.
Teleperformance
Resolved customer inquiries promptly and effectively, contributing to increased satisfaction., Developed and implemented a streamlined process for issue escalation, improving response times.
