Maria - Customer Support & Property Management Specialist with diverse operational experience

Handled bilingual chats and calls, resolving issues efficiently, and prioritized urgent tickets in a support environment.

Managed property communications, guest interactions, and maintenance requests across multiple platforms.

Used knowledge-base documentation and ticket prioritization to ensure timely support and issue escalation.

Supervised maintenance requests, application processing, and leasing workflows to ensure operational efficiency.

Managed bilingual chats and calls (Spanish/English) while consistently meeting monthly targets., Prioritized P1 and P2 tickets, ensuring timely support for high-priority clients., Used knowledge-base documentation to resolve issues efficiently and escalated production problems to internal teams...

Supported Airbnb property operations by managing guest communication via calls, texts, and emails., Updated and maintained property information across Airbnb, VRBO, Guesty, Streamline, and Breezeway., Ensured the operations team stayed informed on guest needs, property updates, tasks, and events.,...

Managed maintenance requests for multiple tenants and homeowners, coordinating with vendors to ensure timely and high-quality repairs., Oversaw day-to-day property operations, ensuring homes were well-maintained and compliant with company standards., Reviewed and processed applications from...