Demonstrated experience with Problem Solving.
Demonstrated experience with Communication Skills.
Demonstrated experience with Spanish.
Demonstrated experience with English.
Sutherland Global
Customer Service Representative, Providing emergency assistance in situations of security breaches, Provide virtual guidance and assistance by calls, emails and chats to people in emergency situations., Handling calls in a professional manner with empathy, listening and setting clear expectations.
ICONTACT Optometrists
Assist and based on the patients individual needs, advise patients on lens type, contact lens, frame and styling through knowledge and understanding of all brands, collections and trends, Maintaining up to date knowledge of products and promotions including awareness of new style arrivals on glasses, different types of lenses and optical knowledge., Support with guiding team members on product updates, training on product., Leading the team towards daily and monthly targets, Ensuring customer service quality from the first experience of each customer through sale and follow ups., Practice of optical knowledge while using designated machines to take measurements for scripts and sights of customers.
Teleperformance
Provided customer service for one of the biggest companies in retail based in the US., Placed orders for customers, changed and modified them. Always following up with the customer on their enquiries, Handled calls professionally while always making customers feel comfortable with the call
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Accedo Technologies/ Choice Hotels
Provided customer experience in regard to hotels reservations in a call-forwarding line., Made reservations for customers while making the call an experience for the customers offering added value to their reservations depending on their needs or reasons to travel., Handled calls professionally while always making customers feel comfortable with the call
