Maria - Bilingual Customer Service & Virtual Assistant with 3+ years in Client Support and Administration

Skilled in managing bilingual client interactions across multiple channels to ensure clarity and satisfaction.

Experienced in scheduling, planning, and overseeing project activities, ensuring timely delivery.

Proficient in handling legal, financial, and client data using various digital tools and platforms.

Expert in providing high-quality support for B2B and B2C clients via calls, email, and messaging.

Coordinate daily schedules for technicians handling home improvement services including tarp installation, roof and kitchen rebuilds, and mold mitigation.. Contact clients to schedule, confirm, or update appointments, ensuring excellent communication and timely service.. Manage project registration through Cognito Forms (Representation and HIC Requests), liaising with vendors and sales reps.. Use Bitrix24 to manage inbound/outbound calls, track leads, handle emails, and collaborate with internal teams for seamless project coordination.

Provided customer service for B2B commercial accounts, ensuring high-quality assistance.. Managed customer account verifications and documentation processing for business clients.. Handled calls, and emails in English and Spanish, professionally.. Used Microsoft Teams, Excel, Outlook, and Salesforce to manage billing inquiries, account updates, and financial transactions.. Assisted in invoice validation and discrepancy resolution, as well as data entry, filing and record-keeping.. Maintained accurate customer records and ensured confidentiality of sensitive information, and compliance with company policies.

Provided administrative support in legal and financial document preparation.. Reviewed, validated, and processed contracts, case files, and invoices.. Coordinated schedules, meetings, and correspondence related to claims and legal proceedings.. Utilized Microsoft Office and Google Workspace for data entry, financial reconciliation, and reporting.