Experienced in client relationship management, team supervision, and operational planning across sales, customer service, and logistics environments.
Built and maintained relationships with enterprise clients, understanding their needs and tailoring solutions to meet them.
Supervised employees in sales and customer support roles, making staffing and performance evaluations.
Planned and oversaw shipping, loading, unloading, and reporting processes in maritime and warehouse environments.
Engaged in direct sales activities, customer assistance, technical support, and billing issue resolution.
JobGet
Proactively identify and engage with potential enterprise clients to establish and cultivate strong, long-term relationships., Prospect, qualify, and generate new leads through outbound calls, emails, and networking. You will be expected to help penetrate targeted and strategic accounts with high-quality activity., Conduct research to understand clients' business needs, challenges, and goals, and tailor solutions to meet those specific requirements., Take ownership of developing and implementing strategic forecasting initiatives aligned with the company's overall goals and objectives., Utilize CRM software to track and manage leads, update client information, and monitor sales metrics.
AT&T
Verification of accounts via system., Assistance from your refund status., Support in billing problems., Sales of different services., Tech-Support.
Sirius Sat Radio
Supervision of employees in terms of product sales., Quality in customer service., Proper use of company time in the employees under my command., Making nominations., Recruitment of employees for support professional positions., Making the right decisions in terms of customers and company., Performance evaluations.
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Utilized CRM systems and software such as Oracle and Microsoft Office for tracking leads, managing info, and generating reports.
Sirius Sat Radio
Sales of equipment and accessories., Presentation of service packages., Customer assistance for activating their radios., Collections via system., Resolution of technical and billing problems.
Dominican Maritime S.A.
Verify the E.T.A. of the ships., Plan operations., Carry out loading and unloading of containers and general loading., Make operations reports., Make reports of equipment used., Knowledge of containers, ports and planes.
Frederic Schad
Coordination of ship operations., Realization of container loading drawings.
Tricom
Receive mixed goods., Give it entry into the Oracle system., Location in the warehouse.
