Profesional con sólida experiencia en atención al cliente y ventas, destacando en la mejora de la satisfacción del cliente y en la gestión de citas médicas y ventas B2B/B2C.
Experiencia en la resolución de problemas y en asegurar la satisfacción del cliente en diversos sectores.
Habilidad para cerrar ventas y gestionar cuentas de clientes en el mercado B2B y B2C.
Experiencia en la enseñanza y capacitación en inglés para diversas disciplinas académicas.
Capaz de guiar y motivar a equipos hacia el logro de objetivos comunes.
Personal Injury Agent (Remotely)
Worked closely with law firms and neurologists to schedule appointments and medical tests related to trauma and concussions.. Collaborated with drivers and logistics teams to ensure timely scheduling of medical appointments and tests for personal injury cases.. Resolved customer inquiries efficiently by providing on-the-spot solutions, ensuring high customer satisfaction levels.. Conducted quality reviews of vendor invoices and contracts to ensure accuracy and compliance.
Debt Collector, Sales Agent, Appointment Setter, Cold Caller, Credit Counselor, Scheduling Coordinator, Virtual assistant, lead qualifier (Remotely)
Handled B2B and B2C sales in the real estate investment sector.. Served as a credit advisor, appointment setter, and debt collector, ensuring quality leads and excellent client engagement.. Identified and resolved customer pain points through personalized strategies, fostering long-term client satisfaction.. Client assistant running all task/errands assigned by my client.
Customer Service Representative – Inspiro (Netspend)
Provided financial service support to clients of NetSpend prepaid services.. Collaborated with internal teams to address customer inquiries and provide comprehensive solutions.
Customer Service Agent – Onelink (Txu Energy)
Bachelor’s Degree
TEFL Certificate
Hello, good morning. My name is Mark Morales. I have an experience of 15 years working call centers. I've been doing customer service, collections, sales, and balance. And well, I have plenty of experience also being a credit counselor. I would like to have a chance to work here as a customer service rep or a system manager. These are the two positions I'm flying for. Thank you very much. Bye bye.
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