Marco - English Coach with 5+ years in language education

Applied pedagogical techniques to facilitate English language acquisition.

Developed tailored lesson plans that meet individual and group learning goals.

Used digital tools and platforms to support and enhance language learning experiences.

Engaged in ongoing training to stay updated with best practices in language education.

Design and implement customized lesson plans to meet students' diverse learning needs, Provide constructive feedback to enhance language proficiency, Foster a supportive and motivating learning environment, Integrate technology effectively into teaching practices, Collaborate with colleagues to continuously improve teaching methodologies, Commitment to ongoing professional development in English language education

Ensure each call was answered in a formal and professional way, Meet expectations in Customer Service and Interpretation skills

Understand thoroughly all of the products and services provided, Use conflict resolution skills to de-escalate conflicts, Find mutually beneficial resolutions to ensure customer satisfaction, Prioritize tasks effectively to meet customer needs promptly and efficiently, Remain calm and empathetic in challenging situations