Experienced medical interpreter and customer service agent with a background in healthcare support, logistics, and clinical rotations. Skilled in communication, interpretation, and patient care, delivering empathetic and effective support in diverse settings.
Applied clinical evaluation skills during medical training and patient interactions.
Provided interpretation services for healthcare consultations in English and Spanish.
Demonstrated empathetic communication and support to patients and users.
Assisted users with health app and logistics support via call center platforms.
Managed multiple roles efficiently while adapting to varied environments and pressures.
Conduent
Call center support for logistics and package tracking.
Telus International
Assisted users of a health app with technical and service-related queries.
Cloudbreak Health
Remote interpretation for U.S. healthcare providers and Spanish-speaking patients.
LLS Interpreters
Provided medical interpretation services during virtual consultations.
Hospital Roosevelt, Guatemala
Clinical rotations as part of medical training at Universidad Rafael Landívar.
Bachelor of Medicine and Surgery
High School Diploma in Science and Humanities
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