Manuela - Profesional en atención al cliente con más de 4 años de experiencia en BPO

Brinda atención integral en diferentes plataformas, facilitando la experiencia del usuario.

Administra y documenta casos en sectores de seguridad, soporte técnico y cobranzas.

Realiza ventas y mantiene relaciones con clientes en comercio de accesorios y productos diversos.

Apoya y coordina actividades en equipos de trabajo en ambientes de alta interacción.

Perform outbound calls and receive inbound calls, guide/educate users through different processes to make the payments, receive financial information, assist users with payments by the phone, save register of each interaction, handle different platforms to provide a better service, among others.

Provide customer service through messages, emails, outbound and inbound calls, guide/educate users through different processes, give information of reservations, assist users with payments and earnings information, save register of each interaction, handle different platforms to provide a better service, among others.

Customer service, give technical support through inbound calls, assist customers with their payments, update payment methods and billing information, identify sales opportunities, take notes and save information from every interaction, have knowledge of different departments and commissioned areas.