Experienced manager with a strong background in service delivery, team leadership, and project management across technology, logistics, and outsourcing sectors. Skilled in process optimization, client relations, and cross-functional team guidance.
Supervised and guided teams ranging from 15 to 50+ members across multiple roles and industries, ensuring high performance and development.
Managed service scope, ensured timely delivery, maintained SLA compliance, and supported client relationships in call center and outsourcing contexts.
Led multiple projects including process improvements, seller experience enhancements, and IT services setup, utilizing PMP principles.
Implemented quality assurance processes, managed KPIs, reviewed analytics, and maintained ISO standards within customer service environments.
Auxis Consulting and Outsourcing
Service Delivery Management by ensuring the scope of services assigned to the account are completed timely, accurately, and within productivity standards., Team Leadership, supervise and lead a group of team leads, providing guidance, training, and performance feedback to ensure efficient and...
Dwellworks LLC
Management of large, multi-level team (15+ Associates and a trainer)., Responsible for overseeing and managing the relocation process in different geographies., Responsible for defining an efficient, cost-effective, and stable supply plan that supports the relocation forecasts and cost of sale...
DXC Technology
Management of large, multi-level teams (50+ Associates and two Team Leads)., End-to-end ownership of employee management process, including hiring, onboarding, terminations, payroll, performance action plans, progressive discipline, training and development plans, coaching, etc., Responsible for...
Johnson Controls/ADT
Associate’s degree
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