Dynamic professional adept in bilingual customer support, English language instruction, and interpretation. Known for fostering engagement, resolving issues efficiently, and enhancing language skills across diverse settings.
Proven ability to resolve inquiries promptly, ensuring high customer satisfaction in fast-paced environments.
Skilled in designing assessments, fostering teamwork, and enhancing language skills among diverse learners.
Experienced in real-time interpretation and cultural exchange, facilitating effective cross-cultural communication.
Capable of preparing reports, managing administrative tasks, and supporting educational and customer service activities.
Amazon Company
Experienced Customer Service Associate at Amazon, with a strong track record across multiple departments. Skilled in resolving inquiries, troubleshooting, and delivering top-notch service in fast-paced environments.. Experienced in departments such as Retail, CSBA, Account changes and D2AS.
Universidad de Ibagué
Designed and implemented assessments to measure student progress in English language learning.. Designed and facilitated group projects to foster teamwork and problem-solving skills.
Colegio Los Samanes
Led interesting and diverse group activities to engage students in course material.. Prepared and implemented lesson plans covering required course topics.
Teleperformance company
Pleasantly greeted customers and asked open-ended questions to better determine needs.. Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.. Performed routine maintenance on vehicles.. Removed stains on carpeting and sprayed interior with air freshener.
Bachiller
Business Technician
Bachelor of Arts
Diploma in digital teaching competence in the teaching of English
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INTECS institute
Supported student skill development in alignment with personal and academic goals.
Britanico Ingles school
Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.. Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.. Maintained message content, tone, and emotion as closely as possible.. Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.. Completed business correspondence, transcription, and data entry.
