Luis - Sales & Customer Service Professional with 5+ years in Retail & Insurance

Provided exceptional service at Soriana, Big 5 Sporting Goods, and YMCA, improving customer satisfaction.

Engaged in solution sales and demonstrations, managing client interactions at The Dill Agency and retail stores.

Processed high-volume transactions accurately at Soriana, including complex withdrawals and cash reconciliation.

Supervised and mentored teams at YMCA and Big 5 Sporting Goods, enhancing operational efficiency.

Received multiple 'Employee of the Day' commendations for my exemplary customer service., Processed over 18 metric-standard items per minute across an average of 100 daily transactions, demonstrating my ability to maintain an efficient workflow., Process multiple types of...

Gained valuable experience in customer service, quality assurance testing, sales, and marketing by engaging directly with clients to ensure optimal experiences alongside accomplishing high ratings on multiple platforms, Managed and hired contracted workers on projects involving many multi-media...

Delivered exceptional customer service, directly contributing to a 30% increase in online newsletter signups by actively engaging customers and promoting sign-up benefits at checkout, Directed and mentored a team of 15 during shifts, boosting customer satisfaction scores by 20% through effective...