Experienced technical support leader, web and mobile instructor, and digital artist with a proven track record of enhancing customer service, designing engaging game content, and teaching modern development tools.
Managed and resolved technical support tickets, streamlined interdepartmental communication to enhance client satisfaction.
Taught HTML, CSS, and React Native courses with a focus on creating functional, modern interfaces.
Designed characters, environments, and animations, and scripted gameplay events using Lua at Epic Devs OOD.
Tracked loads and managed documentation for collection and delivery processes at Lean Staffing, S.A.S.
Simplest LLC.
Responsible for managing support tickets for company software users, resolving technical issues efficiently and appropriately to ensure an optimal customer experience., Implemented interdepartmental communication protocols and best practices, streamlining problem resolution and increasing customer...
Fundacion Universitaria Comfenalco
I taught web development and mobile app courses, teaching HTML, CSS, and React Native, with a practical focus on creating functional and modern interfaces.
IntouchCX
telephone customer service agent
Claro
Customer service agent in the technical support department, responsible for providing remote assistance and efficiently resolving technical issues.
High School degree
College degree
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