Luis - QA Analyst with 3+ years in Customer Service and Quality Assurance

Jamundí, Valle del Cauca Department, Colombiaen

Audited customer interactions, ensuring quality standards and providing actionable feedback.

Facilitated team meetings and calibration sessions to align quality expectations with internal teams and clients.

Published on CazVid

Summary

Dedicated QA analyst with expertise in maintaining quality standards, analyzing customer feedback, and supporting continuous improvement in customer service environments.

Key Achievements

Delivered KPI reports and analyzed customer feedback to identify trends and improve service quality.

Skills

Quality Assurance & AnalysisAdvanced

Conducted audits, analyzed feedback, and participated in calibration sessions to maintain and improve quality standards.

Data Reporting & VisualizationIntermediate

Used Excel to organize data, build dashboards, and generate insights for strategic decision-making.

Customer Service & Feedback AnalysisAdvanced

Analyzed customer surveys and dissatisfaction feedback to identify root causes and recommend improvements.

Team Collaboration & CommunicationIntermediate

Facilitated team meetings, provided guidance, and coordinated with cross-functional teams for service improvements.

Experience

QA analyst

Teleperformance

July 2021 - July 2025

Audited customer interactions to ensure quality standards were met and provided actionable feedback to improve service delivery., Facilitated weekly team huddles and meetings, providing guidance, resolving QA-related questions, and supporting performance improvement., Participated in regular...