A results-driven professional with extensive experience in contact center operations, sales, and debt collections, specializing in account management, team leadership, and strategic client engagement.
Applied sales and negotiation skills to acquire new clients and close deals effectively.
Developed and executed collection strategies, negotiated payment arrangements, and managed debt recovery processes.
Led teams, provided coaching, and performed performance monitoring to improve overall operational efficiency.
Managed key accounts, built long-term client partnerships, and collaborated across teams to ensure customer satisfaction.
Advensus Contact Center
Oversees daily collections operations, ensuring team members meet recovery targets while maintaining compliance with company policies and regulations., Provides coaching, training, and performance monitoring to drive efficiency, improve customer interactions, and achieve debt recovery goals.,...
One Park Financial
Engages with customers to promote products or services, identify needs, and provide tailored solutions., Generates leads, negotiates sales, closes deals, and maintains strong client relationships to drive revenue growth.
Convergys
System engineering
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