Ludim - Sr Quality Analyst and Trainer at Concentrix Nicaragua

La Ceibita, Masaya Department, NicaraguaRemoteen

Successfully led a team of customer service representatives, improving performance metrics by 20%.

Developed training programs for new hires that increased overall team efficiency by 30%.

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Summary

Detail-oriented professional with extensive experience in customer service and quality assurance, specializing in team leadership and bilingual communication.

Key Achievements

Implemented quality assurance protocols that reduced error rates by 15% in customer interactions.
Achieved recognition as a top performer in customer satisfaction ratings during tenure at Concentrix.

Skills

Bilingual CommunicationAdvanced

Fluent in English and Spanish, facilitating effective communication in diverse environments.

Quality AssuranceAdvanced

Expert in developing and implementing quality control measures to enhance service delivery.

Team LeadershipAdvanced

Proficient in leading teams, fostering collaboration, and driving performance improvements.

Technical SupportIntermediate

Skilled in providing technical support and troubleshooting for various customer service platforms.

Creative Problem Solving

Experience

Park Ranger and Bilingual visitor service

Parque Nacional Volcan Masaya

2005 - 2009

Coach Track Trainee for Virgin Mobile USA Campaign

Sitel Nicaragua S. A.

Customer Service Agent for US Cellular Campaign

Stream Global Services Nicaragua

20014

Customer service representative for Netspend

Spi Global Nicaragua

Customer service representative for Avalon

Concentrix Nicaragua

2017

Quality Analyst for Avalon

Concentrix Nicaragua

2017 - 2018

Education

Universidad Nacional de Nicaragua (UNAN), Managua

Bachellor

Completed 2011

Colegio Bautista Masaya

Completed 2002

Escuela Cristobal Rugama Masaya

Completed 1997

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Ludim Abimael Bermudez - Sr Quali... | Video Resume - CazVid