Lucia - Virtual Assistant with 4+ years of diverse administrative experience

Performed administrative duties including scheduling, documentation, and frontline support.

Managed large datasets, ensured accurate data entry, and conducted quality assurance checks.

Handled customer inquiries, reservations, and problem-solving to meet client needs effectively.

Facilitated communication between clients, attorneys, and internal departments through calls and emails.

Supported translation and transcription tasks to assist documentation processes.

Provide assistance with basic translations and transcripts., Retrieve documentation through phone and email communications., Follow up with clients, attorneys, and providers on inquiries, including billing concerns., Handling inbound calls, efficiently routing inquiries to the appropriate departments or staff members.

Assist in the efficient management of refugee case files., Undertake quality assurance checks of refugee case files and case data and draft reports., Data collection and data entry tasks, ensuring the accurate and efficient gathering, recording, and management of large datasets.

Provide front desk support and perform administrative duties., Scheduling appointments, meetings and events., Basic procurement tasks., Support the accounting department with bookkeeping duties.

Booking hotel, flight, car and tour reservations and perform arrangements according to customers needs., Solving problems and providing solutions in an effective and efficient manner.