Lucas - Customer Service & Collection Specialist with diverse operational experience

Asunción, Asunción, Paraguayen

Managed a portfolio of 1,800 clients as a telecobrador, coordinating daily collections and follow-up actions.

Handled an average of 200 clients per day, ensuring timely promises and effective communication for debt recovery.

Published on CazVid

Summary

Dedicated professional with operational experience in industrial machinery and extensive background in client collection and support activities. Skilled in communication, problem-solving, and client relationship management.

Key Achievements

Supported ATC functions during specific periods, showcasing flexibility and team collaboration.

Skills

Pensamiento estratégicoIntermediate

Applied strategic thinking to manage client portfolios and optimize collection processes.

Resolución de problemasIntermediate

Addressed client issues and coordinated problem-solving efforts between departments.

ComunicaciónAdvanced

Effectively communicated with clients and teams, ensuring clarity in collections and support activities.

OrganizaciónIntermediate

Organized daily workflows to handle high-volume client interactions and follow-ups efficiently.

Atención al clienteAdvanced

Provided support and resolution for client inquiries and complaints, maintaining service quality.

Languages

Español(Nativo)Guarani(Nativo)Ingles(B1 intermedio)

Experience

Operador de bobinas de chapa

Metalúrgica Vera

ene 2022 - dic 2023

Manejo de maquinaria industrial

Telecobrador

Bristol S.A.

presente

Coordinación de cobranzas de un portafolio de 1.800 clientes., Gestión de 200 clientes por día., Función principal conseguir promesas diarias y hacer el seguimiento pertinente con los medias habilitados, recepción de reclamos y derivación al área correspondiente para su posterior solución., Apoyo...