Lou - Executive Assistant to the CEO

Demonstrated experience with Microsoft Office.

Demonstrated experience with Freshdesk.

Demonstrated experience with QuickBooks.

Demonstrated experience with Basecamp.

Serve as a key point of contact between the CEO and external stakeholders, responding to inquiries and coordinating requests professionally.. Manage calendars, appointments, travel arrangements, and correspondence while maintaining accuracy and attention to detail.. Prepare reports, presentations, agendas, and meeting minutes with a high level of accuracy.. Organize and maintain electronic and physical records, ensuring information is accessible and up to date.. Coordinate domestic and international travel, including itineraries and expense documentation.. Manage multiple requests and priorities while ensuring timely follow-up and completion.

Provided administrative support to internal and external stakeholders, responding to inquiries and coordinating requests in a timely and professional manner.. Maintained accurate records, contracts, invoices, and supporting documentation, ensuring information was complete and properly organized.. Processed employee expenses and reimbursements using DEXT, reviewing information and supporting documents for accuracy.. Coordinated with vendors and internal departments to follow up on requests, resolve issues, and ensure timely completion of deliverables.. Created reports and analyzed registration data to support conference planning and improve attendance and engagement.. Communicated organizational updates and information to representatives from 47 member companies.. Coordinated office and technology requests, including computer, phone, access card, and facilities requirements.. Planned and supported corporate events involving up to 200 participants, coordinating logistics and responding to stakeholder needs.

Provided administrative support to members, speakers, vendors, and other stakeholders, responding to inquiries and coordinating requests.. Maintained accurate member and event records in iMIS, ensuring data integrity and completeness for reporting and communications.. Processed invoices, contracts, and supporting documents while carefully reviewing information for accuracy.. Coordinated conference logistics, including speaker information, vendor agreements, registrations, room lists, and event details.. Prepared reports and maintained databases to support departmental activities and communications.. Managed multiple deadlines and requests while ensuring timely follow-up with internal and external contacts.

Provided customers with accurate information regarding shipping rates, delivery times, services, and parcel status.. Responded to customer inquiries and resolved delivery issues involving delays, missing packages, and damaged shipments.. Processed shipping requests, pickups, and service bookings accurately using company systems.. Entered and updated customer and shipment information with a high level of accuracy and attention to detail.. Tracked shipments and provided customers with timely updates on delivery status.. Coordinated with drivers, warehouse staff, and operations teams to resolve customer concerns and ensure timely service.. Maintained a professional and solution-focused approach when handling customer requests and service issues.

Provided friendly and solution-oriented customer service in a fast-paced retail environment.. Responded to customer questions and assisted customers in locating products and resolving concerns.. Processed purchases, returns, and exchanges accurately using POS systems.. Maintained knowledge of inventory and product availability to assist customers efficiently.. Participated in stock counts and maintained organized inventory records.. Worked collaboratively with team members to maintain efficient store operations during high-volume periods.

Handled 100+ calls per day for multiple client organizations, responding to inquiries according to established scripts and procedures.. Recorded and documented caller information and messages accurately and efficiently.. Used active listening and problem-solving skills to understand customer needs and provide appropriate assistance.. Managed a high volume of calls while maintaining professionalism, accuracy, and attention to detail.. Followed client-specific procedures and confidentiality requirements when handling customer information.. Effectively de-escalated challenging customer interactions while maintaining a professional and respectful approach.