Lonnny - Customer Service & Technical Support Representative

Experiencia demostrada en English.

Experiencia demostrada en Spanish.

Experiencia demostrada en Cash balancing.

Experiencia demostrada en Basic accounting.

Experiencia demostrada en Financial software operations.

Provided direct customer support and technical assistance for mobile devices and computers.. Utilized specialized financial software and CRM platforms to process customer requests accurately.. Ensured high customer satisfaction by resolving inquiries promptly and professionally.

Analyzed key platform metrics (engagement, reach, sentiment) to optimize client operations.. Leveraged AI tools for operational efficiency, maintaining strict compliance with data privacy, ethical AI use, and quality assurance.

Managed document organization, inventory tracking, and statistical data input using Microsoft Excel.. Maintained rigorous attention to detail and accuracy in tracking product movements and intake records.